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NovaVMS Manual

Transfer ownership

You stay the Owner until the nominee accepts. On acceptance, NovaVMS atomically promotes them to Owner and demotes you to Admin. You keep every Admin capability (users, audit log, governance) but lose billing, delete-org, and the ability to initiate another transfer. See Five-role RBAC for what Admin retains.

Only existing Admins are eligible. Promote a user to Admin first (see Change a user’s role) before nominating them.

Procedure

  1. Open Owner → Transfer ownership from the left nav.
  1. Pick the target Admin from the list. Operators, Viewers, and disabled accounts do not appear.
  1. Re-enter your own password as a security check.
  1. Click Nominate as Owner. NovaVMS creates a nomination with a 7-day expiry and emails the nominee.
  1. Tell the nominee to open the emailed accept link and click Accept. Only they can complete the transfer.

What happens after you confirm

  • You stay Owner until the nominee accepts. Billing, delete-org, and transfer stay with you during the 7-day window.
  • On accept: one atomic transaction promotes the nominee to Owner and demotes you to Admin. Both events write org.ownership_transferred to the audit log (D79). You receive an email notice.
  • On reject or 7-day expiry: the nomination is cancelled, you stay Owner, nothing else changes. Audit log records org.ownership_transfer_rejected or org.ownership_transfer_expired.
  • Only one nomination is active per org at a time. Creating a new one cancels the previous.
  • If your account is disabled or deleted before the nominee accepts, the nomination is cancelled automatically — another reason not to start this while you are on the way out.

Common variations

  • Cancel a pending nomination: while the window is open, return to Owner → Transfer ownership and click Cancel nomination. The nominee is notified; you remain Owner.
  • Replace the nominee: cancel the current nomination, then start a new one with the correct person. The 7-day clock restarts.
  • Owner leaving the company imminently: do not rely on the 7-day window. Nominate, watch for the accept email, and confirm acceptance before your last day — an expired nomination strands the org until a NovaVMS platform admin intervenes.

If this didn’t work

  • If the nominee never saw the email, NovaVMS can re-send from the audit entry, or you can cancel and re-nominate to regenerate the link.
  • If the nominee accepted but you still appear as Owner in the UI, hard-refresh the page. Role claims are in the JWT and update on the next /me poll.
  • If the nomination expired and the outgoing owner is gone, contact NovaVMS support. A platform admin can re-issue the nomination via scoped impersonation (D80). See the Platform admin support window (Phase 2).