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NovaVMS Manual

Reset a user's password

Resetting a user’s password generates a fresh random temporary password, marks the user as password_reset_required, and forces them to set a new password on their next login. The new temporary password is shown once to you in a copy-now dialog. If SendGrid is configured, NovaVMS also emails the password directly to the user; if not, you deliver it through a trusted channel. You cannot pick the password — the system always generates a random one.

Procedure

  1. Open Admin → Users.

Users table with the target row visible

  1. Open the row menu on the user who needs a reset.
  1. Click Reset Password.
  1. Confirm the action. NovaVMS generates a 16-character random temporary password and sets password_reset_required on the user.
  1. The temporary password is displayed in a one-time copy dialog. If SendGrid is configured, NovaVMS also emails it directly to the user. Deliver the password through a trusted channel (not public chat, not email if SendGrid is unavailable). The dialog disappears on close; the password is never retrievable from the audit log.

Common variations

  • User never received the email: see Invitation email didn’t arrive. The same SendGrid pipeline delivers password resets.
  • User asks to set their own password: point them at Forgot password — the self-service flow. They’ll get a reset link valid for one hour.
  • Suspected account compromise: after the reset, also review their sessions and the audit log for recent activity under their user ID.

If this didn’t work

  • If Reset Password is missing from the row menu, your role is Operator or Viewer. Password reset is Admin/Owner only.
  • If the email never arrives, see Invitation email didn’t arrive.
  • If the user calls back saying their new password doesn’t work, confirm they’re typing the temporary password and not their old one — the old one is revoked the moment you click Reset.