Troubleshooting

Choose the symptom that matches what you see. Each page gives a cause, a fix, and a way to verify recovery.

Cameras and live view

• Camera shows “Offline”
• Live view is black
• Events from a deleted camera still appear
• Event shows category “other”

Events, exports, and alerts

• Export produces an empty file
• Alert rule fires dozens of times per minute

If the symptom is not listed, open a support ticket at support.novalien.com.