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NovaVMS Manual

Reset your password with a reset link

If you’ve forgotten your password, you don’t need to ask an admin — you can request a reset link yourself. NovaVMS emails a one-time link that stays valid for one hour. Click it, set a new password, log in. Every other session on your account is logged out at the same time, which is deliberate: a forgotten password can mean someone else knows it.

Prerequisites

  • An active NovaVMS account. Disabled accounts cannot reset — contact your admin instead.
  • Access to the inbox on the email address on file for your account.
  • Your org’s NovaVMS URL (the page where you normally log in).

Procedure

Step 1 — Start the reset from the login page

  1. Open your org’s NovaVMS URL. The login page loads.
  2. Click Forgot password? below the login form.

Login form with the Forgot password link highlighted below the sign-in button

Step 2 — Enter your email

  1. Type the email address on your account.
  2. Click Send reset link.
  3. You’ll see a confirmation: If an account exists with this email, a reset link has been sent. NovaVMS shows this same message whether or not the email exists, so nobody can probe for valid accounts.

Step 3 — Open the email and click the link

  1. Check your inbox. The email subject is Reset your NovaVMS password. It arrives within a minute in most setups.
  2. Click the reset link in the email body. The link opens NovaVMS and drops you on the Set a new password page.
  3. If more than an hour has passed since you requested, the link shows Link expired. Start over from Step 1; a new request is fine.

Step 4 — Set a new password

  1. Enter your new password. Password rules:
    • At least 12 characters
    • One uppercase letter
    • One lowercase letter
    • One number
    • One symbol
  2. Re-type the password in the Confirm field.
  3. Click Save password.

Verify

  • NovaVMS redirects you to the login page with the message Password updated. Sign in.
  • Log in with the new password. Your account works; every other session (laptop, phone, old browser) is logged out and must log in again.

Common variations

  • The email never arrives: wait five minutes, then check spam. Still nothing? See Invitation email didn’t arrive — same SendGrid pipeline.
  • The reset link is expired: expected if the link is older than an hour. Request a new one. Requesting a new link invalidates the old one automatically.
  • An admin can reset for you: ask your admin if they prefer to do it. See Reset a user’s password — the admin-initiated flow. Either works; the self-service flow is faster because you’re not waiting on someone else.

If this didn’t work

  • Password rejected as too weak: the inline rules list above shows what you’re missing. The most common miss is no symbol.
  • Link shows “Invalid reset link”: the link has been tampered with, truncated by an email client, or already used. Start over from Step 1.
  • You don’t know which email is on file: ask your admin to check the Users page — the email is visible there. If you can’t reach your admin, NovaVMS support cannot look this up for you; it’s a policy-level privacy protection.