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NovaVMS Manual

Accept an invitation

Your admin has created an account for you. NovaVMS emails you a welcome message containing a temporary password. Use this procedure to sign in, set your own password, and land on the dashboard.

Procedure

  1. Open the welcome email from NovaVMS. It contains your sign-in URL and a temporary password.
  2. Click the sign-in link (or paste the URL into your browser).
  3. On the login page, enter your email address and the temporary password from the email.

NovaVMS login page, email and password fields filled with placeholder values, Remember me unchecked, Sign In button highlighted.

  1. Click Sign In. NovaVMS redirects you to a Change Password page because your account is flagged as requiring a password change on first login.
  2. Enter the temporary password again in the current password field.
  3. Enter and confirm a new password. It must be at least 8 characters (and at most 128), must not be on the system’s common-password list, and must not contain your email address. Character-class requirements (uppercase / lowercase / digit / special) are not enforced in v1 — pick a long passphrase rather than a short complex one.
  1. Click Change Password.
  2. NovaVMS signs you in and opens the Dashboard. You are ready to view the cameras your admin has assigned to you.

Common variations

  • No welcome email arrived. Check your spam folder. If it is not there after 10 minutes, ask your admin to resend the invite. See Invitation email didn’t arrive.
  • Temporary password rejected. Copy the password from the email carefully — trailing spaces and look-alike characters (0 vs O, 1 vs l) are a common cause. If it still fails, ask your admin to reset your password.
  • Your admin shared the password in person. If SendGrid is not configured on your NovaVMS, your admin will share the temporary password directly (Slack, SMS, in person). The first-login flow is the same — sign in, change the password.

If this didn’t work