For admins and owners

This section is for the people responsible for an organisation’s NovaVMS deployment — admins who run day-to-day governance, and the owner who holds billing, ownership, and the ability to delete the org. Operators and viewers should go to /operator/ or /viewer/ for daily-use pages.

Pages marked OWNER in the sidebar are accessible only to the org owner.

Start with this flow

1. Create your first site
2. Pair your first gateway
3. Add your first camera
4. Configure AI features and health
5. Invite your first users
6. Manage site access
7. Configure webhooks and API keys
8. Review the audit log and sessions

Common urgent tasks

• Invite a user — onboard a new teammate.
• Change a user’s role — promote, demote, or restrict.
• Disable a user — block access without deleting the account.
• Reset a user’s password — when they cannot self-serve.
• Configure AI — features, pipeline health, and maintenance.

If something is broken

• A user cannot sign in
• A user cannot see a site they should
• Invitation email did not arrive
• AI analysis is missing on events
• Alert flood

Reference

• Roles and permissions — endpoint-level matrix.
• Audit log actions — every action that gets logged.
• Five-role RBAC — the mental model behind permissions.
• Governance vs operations — where admin work stops and operator work starts.
• Refresh-token binding — session security model.
• LLM pricing — cost per provider/model.
• Retention policy — how long recordings, events, audit entries are kept.